KLOUD GLOBAL - Terms & Conditions

Please read these terms and conditions carefully before you start to use this site.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.


  • As a visitor or a customer of this website, you agree to the following Terms & Conditions of use. Please be sure to read through these carefully before making a purchase. You are bound to these Terms & Conditions once you have agreed to make a purchase.

Age Restrictions

  • You must be 18 to purchase goods from this site. Before you complete your purchase you must check the box stating that you have read these Terms and Conditions and our Legal Disclaimer. We do everything we can to prevent purchases from being made by underage customers, however, we cannot be held liable for those who breach this contract.


  • All goods on our website are described as accurately as possible. Occasionally, there may be inaccuracies or typographical errors. Kloud Global Ltd therefore reserves the right to correct, amend or improve any information on this site. We also reserve the right to discontinue, temporarily or permanently, any goods or range of goods.
  • In the rare event that a product you have ordered is out of stock or unavailable for some other reason, we will contact you. If you wish, you may opt to wait until the product becomes available and we will dispatch it as soon as possible.
  • Goods are covered by the warranties of the manufacturers.
  • All goods are sold for legal uses only.


  • All prices on Kloud Global Ltd are quoted in Pounds Sterling and are inclusive of VAT (20% at the time of writing).
  • Kloud Global Ltd reserves the right to change any prices displayed on the site without prior notice.
  • Kloud Global Ltd reserves the right to cancel an order if goods have been displayed with the incorrect price due to typographical error, or for any other reason.


  • Kloud Global Ltd accepts credit and debit cards.
  • Credit and debit cards accepted are: Visa, Mastercard, Switch and Solo. Payment is taken before goods are dispatched. This is the fastest method of payment and delivery of goods can be expected soon after.
  • To place a telephone order, please make a note of the Product Titles of all the items you wish to buy. You must also have your credit card or debit card details to hand. We can then process your order from our sales department whilst you are on the phone. We can only send telephone orders to your card billing address.
  • Please call: +44 7354 936 117
  • Our sales department is open Monday - Friday, 10 am - 4 pm.


  • Deliveries will only be made once payment has been received.
  • Authorised orders placed by 2:00 pm will be dispatched that day. Delivery times can be seen when you choose your shipping option in the Checkout.
  • For destinations outside the UK, please check our Overseas Shipping for transit times, prices and options.


  • All costs for returns are at the customer's expense. This will be reimbursed if products are found to be faulty and returned within the time specified.
  • We ask you to check all deliveries for signs of damage before you sign for them. If you can see that they are damaged, do not sign for them and contact us immediately. We will arrange for your order to be re-dispatched.
  • If you discover that goods are faulty after you have signed for them, please notify us by email or telephone within 14 days of receiving them. You must quote your Order Number and product descriptions and state your reason for return. Please then return the goods in their original packaging. Pending our inspection and verification that the goods are faulty, we will contact you to offer a full refund, replacement or exchange. Damage to glass products must be reported to us before the item is used.
  • NB - We suggest that you use registered post to send your goods back to us to ensure that they arrive safely.

Changes made to Terms & Conditions

  • Kloud Global Ltd reserves the right to amend any details of our Terms & Conditions when necessary and without prior notice. Nothing in this document affects your statutory rights as a consumer.


  • By accepting these terms and conditions, you are agreeing to fully indemnify Kloud Global Ltd and its affiliates from and against all liabilities, claims, actions, expenses or costs made by any third party due to or arising from the use or the misuse of this site or due to your breach of these terms or due to your breach of any rights of a third party.


  • This site is copyright © 2023 Kloud Global Ltd. All rights reserved.
  • All contents of this site, including text, graphics, logos, icons, design, arrangement, & all other materials are reserved for Kloud Global Ltd.
  • Any other reproduction, incorporation, modification, publication or distribution without prior written consent is strictly prohibited.




  • This site is intended for an adult audience only. Anyone viewing this site should be at least 18 years of age. We do not sell any of our products to people under 18.
  • All orders must be delivered to or signed for by a person over 18 years of age.
  • Kloud Global Ltd does not intend to condone, promote or incite the use of illegal or controlled substances. We expressly point out that we cannot be held responsible for the future actions of those who purchase smoking paraphernalia from this site.
  • All information contained within this site is included for educational reference only.
  • Use of data contained within this site is prohibited where illegal. No interference, association, affiliation or approval can be drawn from the distribution of website information.

International Customers

  • Kloud Global Ltd urges all customers to check their national laws before purchasing any items from this site. Kloud Global Ltd cannot be held responsible for any international orders being confiscated by customs or returned to us. If they are returned, we can usually arrange credit for the customer. If they are confiscated, we cannot offer any compensation.
  • While Kloud Global Ltd makes every effort to keep up to date with international laws relating to its products, new products and new laws continually arise and it is ultimately the customer's responsibility to know what they can or can't import.
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